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TERMS & CONDITIONS of the LUX VIP MEMBERSHIP

Membership Fee

Pay Upfront – Membership fee of $660 for 12 months when you join or renew. Membership fee is not refundable or transferable once once fee has been paid.

Pay by Direct Debit

Option to pay via direct debit using EzyPay for $55 per month. You may nominate a bank account or credit card to pay your monthly fee. Direct debit payment is ongoing and will not end automatically unless otherwise notified. Additional fees and charges may apply with our third party Ezypay.

Once you have signed your agreement and payment has been authorised the following terms and conditions will apply.  

Meeting your responsibilities

You must make sure:

  • Your account can accept direct debits (your financial institution can confirm this)
  • There is enough money in your account on the payment day and the next 5 days
  • You must notify us if you are transferring or closing your account, at least 2 weeks before your next direct debit is due.
  • For lost or stolen cards, we require 48 hours notice before your next direct debit.
  • You must tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit.

Please tell us and your financial institution if you want to change or stop your direct debits.

What happens if payment is late or fails?

If you do not fully pay your fees on the due date, we will contact you to make make payment arrangements. A late payment fee of $7.50 will be applied. This will be debited from your account, and you authorise us to do this.

Paying your outstanding debts

We will continue to debit your nominated account without notice, until we have received the total amount owing. We will make a reasonable effort to let you know beforehand by:

  • phoning you or speaking to you at one of our locations.
  • email

For membership/s in your name, you must make sure that the payment method you choose, is available for us for the duration of your agreement, including third-party accounts. If the details you give us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term.

  • The membership is not transferable. Should you wish to cancel, you will be liable to pay  an exit fee of 50% of the remaining amount of your term of membership.

Staying up to date with our terms

We may sometimes add-to, change or remove our terms and conditions. This includes changing the clinics opening and closing hours, our services offered and membership fees. Sometimes, we may also close our clinics for refurbishment or training purposes. We do not reduce your membership fees because the clinic is closed or for a public holiday. The most up-to-date terms and conditions always apply. You can find this on our website at www.youbysia.com.au.

Being notified about changes

We will give you at least 28 days notice of any changes, for instance by:

  • publishing them in our on our website
  • placing a notice in the clinics
  • phoning  or emailing you

We reserve the right to increase your fees at any time after the minimum period of your agreement has ended.

We will make a reasonable effort to tell you about this at least 28 days beforehand, by writing to the address you last gave us (which may be an email address). We will consider that you have received our letter or email on the second business day after it is sent.

Offers

Any monthly complimentary offered in-line with the Luxe membership is not transferable and will not rollover after its used by date.  

Outside Providers

Outside providers may provide a number of services in our clinics, such as cosmetic injections. Members pay fees directly to these outside providers and as such we are not responsible for these fees. Claims due to the action or inaction of an outside provider should be taken up with the provider directly. We will endeavour to assist in resolving any issues with providers but you agree that we are not liable for any issues resulting from an act or lack of action by an outside provider. Luxe membership excludes all injectables.

Cancellation Policy

You may cancel your membership  at any time during your program. You will be required to give 4 weeks notice in writing and an exit fee of 50% of the remaining membership agreement will apply . Programs are designed with discounts, if at any time the program is cancelled prior to completion, discount totals will be required to be paid in full.  We will then cancel your agreement.

 

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